Payday 2 developers Overkill went on Steam to apologise. If you aren’t sure what they are apologising for, we don’t blame you. They don’t ever say what it is they are apologising for. Here is the apology.
[quote] The past few weeks have been some of the most challenging in the history of this community. Players have been angry with us, media have written about us en masse and our volunteer moderators went on strike. For all the distress we’ve caused the past few weeks, I’d just like to take the time and say that we’re sorry. We’ve done a lot of things right in the past, but these past few weeks we screwed up.
We need to get better at many things, and we will do our best to improve as soon as possible. [/quote]
What they are most likely apologising for is the reaction to the new microtransactions for items that improve your stats in game. Nobody is against microtransactions for cosmetic items. If you want to buy virtual hats, go buy ’em. What is bad is when these paid for items make you better than someone else, because they improve your stats or its the only way to get the best item.
Since then, Overkill has made it possible to get these items through drops instead of being purchased only, but the community is still unhappy with the whole system. The fact that this apology comes with a) no mention of what they are sorry for and b) no action, such as dropping the system that is upsetting everyone, makes it seem pretty hollow.