I logged a complaint with Apex Interactive (Local distributors of EA games) about Titanfall not having any local servers at the time of it going retail in South Africa.
Titanfall which is set for release in March this year (2014), across multiple platforms, will be a multiplayer only game which hosting servers are not located in South Africa.
How will Apex be informing consumers about the fact that the experience will be diminished when the product is used locally?
I refer to Consumer’s rights to safe, good quality goods, section 55 of the National Consumer Act. It is my understanding that consumers have the right to be informed of any diminished qualities a product may contain. In the case of this product, no local facilities are in place in order to support the play experience sufficiently and thus the supplier (As informed by BT Games) has to make effort to inform the consumer of this.
I am going to drive this one hard, it's time publishers realize that if they decide to treat emerging markets this way by selling goods which don't have any infrastructure in place they will be forced to brand their products with this information. Perhaps applying consumer pressure suppliers will in turn put pressure on the publishers to give more effort in ensuring proper infrastructure is in place prior to selling products.
Would appreciate the community's thoughts on this.