No matter which side of the Nintendo fence you’re on, the amount of praise the Switch has received will undoubtedly impress anyone. One factor of the console, though, has had people in a bind; some gamers are experiencing connectivity issues with the left JoyCon controller.
Nintendo has addressed the issue and released a statement saying that the issue isn’t a design flaw, but a ‘manufacturing variation,’ whatever the heck that means. They’ve also mentioned that the issue has been remedied for the Switch consoles moving forward. As for the current batch, however, there’s no current plan for widespread replacements. You can visit their support site for assistance on a fix and if the support team thinks your controller needs to be repaired, you can send it through for a free of charge repair.
Here’s the statement from Nintendo via Kotaku:
There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.
We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.
We reached out to Nintendo South Africa and they confirmed that they can indeed assist with any problems you might experience with the left Joy-Con by mailing them (firstname.lastname@example.org), along with the below official statement:
[quote]At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience. It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide regularly updated answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Customer Support team. For help with any hardware or software questions, please visit http://support.nintendo.com.[/quote]
So, if you’ve experienced any hassles be sure to drop Nintendo South Africa a mail so they can help you resolve that issue.