Joy-Con drift has become a big headache for Nintendo, and a major gripe for many, many Switch owners. We’ve covered it several times on our site (just search for ‘Drift’ and at least 4 articles should pop up). We also know that at least one lawsuit has been filed against the company and while Nintendo did eventually set up a system to fix the issue ‘no questions asked’ (at least in some countries), they have failed to properly and publically admit the problem and provide a breakdown of what they will be doing to sort the issue out from a production point of view – with new Switches still shipping with faulty Joy-Cons. However, it seems Nintendo has finally taken the step of apologising to consumers…
As reported by Brian Ashcraft (writing for Kotaku) at “a recent financial Q&A” Nintendo president Shuntaro Furukawa was asked about the class-action lawsuit and had this to say (translation provided by Kotaku):
Regarding the Joy-Con, we apologise for any trouble caused to our customers. We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions.
Nintendo’s products have traditionally been known for their great build quality and therefore the Joy-Con issue has really damaged some of that good reputation. While the issue itself may not have been that significant if it was quickly dealt with, Nintendo’s slow reaction and lack of communication have definitely not helped. Of course, it is understandable that because the suit is still ongoing Nintendo can’t say too much. But for many, hearing a Nintendo official admit the issue and, importantly, apologise, is a good first step in this process.