Google is a giant of a company no matter what way you look at it. For a lot of people out there – a lot of our digital lives revolve around the plethora of services that Google provides us. Now imagine you are suddenly locked out of all those services (for no apparent reason) and despite your best efforts you get no response from Google as to why this has happened and when it will be sorted out. Infuriating to say the least, right? Well, now imagine your a developer working on getting your rather popular game on to Google’s in-house video game service Stadia. What do you do?
Well (as first spotted on Polygon), this is precisely what happened to Terraria co-creator Andrew Spinks. So what has Google’s lack of any sort of customer service cost them? Well, the Terraria team have decided that their game will no longer be coming to Stadia with Spinks stating: “I will not be involved with a corporation that values their customers and partners so little. Doing business with you is a liability.” You can follow his exasperation here in this Twitter thread.
Sure, it’s probably less than a drop in the ocean for Google, but after recent announcements from Stadia – it’s probably not the kind of press relating to third-parties the company needed.