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Thread: Need advice - PSN account

  1. #1
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    Question Need advice - PSN account

    Ok, so I lost my password to my PSN account...tried the forgot my password option... does not help because I can't remember the DOB I used

    Partserve is also absolutely horrible...have been waiting since the 18th of April...My fault was I lost my password and cant use the forgot my password option since I dont know the DOB...they then sent it to UK...UK said my details was incorrect so I re-sent them the details.

    They eventually said Uhhh the now that you have provided your ID document you can now proceed to the forgot my password tab and change your password with the DOB you used when you made the account.

    I was then like OMG I'm done not even going to bother... So can anyone show me da wae?

  2. #2
    Very Senior Member medicnick83's Avatar
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    You'll need to contact PSN online support (chat online) and try give them as much information as you can.

    This is why I always put in my correct information - I might change a password, but my DOB or whatever else won't change.

    I wouldn't give up just yet on the account, but ya.

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    *MaRk* (May 18th, 2018),  JaredOzzy (May 18th, 2018)  

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    Do as above, they are usually very helpful. Be honest with them as to why you didn't use the correct DOB and try to name the past purchases and friends on your friends list and etc
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    Super Moderator Viking's Avatar
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    Why would you fake a DOB ?

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    *MaRk* (May 19th, 2018),  JoE (May 18th, 2018),  Vanilla (May 20th, 2018)  

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    Quote Originally Posted by Viking View Post
    Why would you fake a DOB ?
    Probably was a minor when he registered and faked his DOB so as not to be restricted from certain content.

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    *MaRk* (May 19th, 2018),  Viking (May 18th, 2018)  

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    Addicted Member Nadir's Avatar
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    Is it possible that you used the default DOB on sign up? ie just pressing next when the DOB option comes up. Try find out what the default one is and put that in as your DOB

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    @*MaRk*

    Use the SEN website instead of the PS store to reset the password

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    You will need access to the email address linked to your profile and the phone number used for your 2-step verification which I am assuming you still have.

    If you don't, the online chat is going to be your best bet
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    *MaRk* (May 19th, 2018)  

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    Quote Originally Posted by Viking View Post
    Why would you fake a DOB ?
    When your friends tell you all about online gaming you will do whatever it takes to get some of that... Besides that, my gamer tag is another thing... [ storm777-777_ ] Don't ask why :/

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    Quote Originally Posted by Nadir View Post
    Is it possible that you used the default DOB on sign up? ie just pressing next when the DOB option comes up. Try find out what the default one is and put that in as your DOB
    The thing is I always used te year 1990 but when I tried it it was invalid...

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    Got it sorted thanks, guys! Uk PSN twitter is the bomb guys messaged me 5min after i tweeted 20 min later after explained my story they sent me a live chat. 10 Min later it was sorted

    Partserve is trash!! They don't know anything

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    creemyv (May 21st, 2018)  

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