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Thread: ISP - Afrihost - fubar

  1. #1
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    Default ISP - Afrihost - fubar

    Help me please

    I have been with afrihost for 10 years but there service has gotten to a level that even the most loyal client(myself) cannot tolerate. There service is worse then telkom currently. You cannot phone them anymore, everything is done on whatsapp or u can request a call back which then tells you that your number does not exist. f...k...f....k......f...........k Afrihost!!!!!!!!!!!!!!!!!!!

    I need a new isp for my fibre line but i need one that has 24/7 tech support. I need to be able to phone them and speak to a techie

    Thank you

  2. #2
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    Fewer and fewer people are doing telephonic support. It's expensive and doesn't make sense in the long run.

    Just use the support chat.

    Why would you need 24/7 support? Are you operating a business from home?

    My experience is that ISP's are like banks. They are all **** and you just have to find the least **** one.

  3. Saying Thanks:

    SPR1NGBOKKE (July 31st, 2018)  

  4. #3
    Addicted Member GAZZA's Avatar
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    AFAIK, Cool Ideas has got good rep up to now.

  5. #4
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    Quote Originally Posted by Strifehart View Post
    Fewer and fewer people are doing telephonic support. It's expensive and doesn't make sense in the long run.

    Just use the support chat.

    Why would you need 24/7 support? Are you operating a business from home?

    My experience is that ISP's are like banks. They are all **** and you just have to find the least **** one.
    My fibre line is at home, i use it for gaming after hours, when my pings start spiking i need to be able to phone someone so that i can get it sorted. The only reason i have the line is for online gaming and if its pinging at 80-100ms on local then its just not possible to be competitive.

  6. #5
    Oupa noman's Avatar
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    i am surprised you haven't moved from them already. the ping ping hassles presented itself on their adsl service as well nearly 2 years ago, and moving isp was my only recourse.
    Afrihost seem to have the step forward, step back line dance down when it comes to delivery.

  7. #6
    Oupa
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    Quote Originally Posted by Scully View Post
    I need a new isp for my fibre line but i need one that has 24/7 tech support
    Yeah, good luck finding that for Fibre to the home line.

    Thinking about it now, I don't know a single Fibre provider that has 24/7 support even for Business clients.

  8. #7
    Senior Member FiveStarZA's Avatar
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    Just shop around, try a few other ISP's... I really don't get why people are so loyal to their ISP, unless Gian is your uncle, you literally owe them nothing.

    EDIT: Even if Gian WAS my uncle i wouldn't use afrihost.
    ★★★★★
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  9. Saying Thanks:

    STORMERSFAN (July 30th, 2018),  Vic54 (July 31st, 2018)  

  10. #8
    Oupa
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    Nothing but smiles I've had with Cybersmart. Fully recommend them if they service your area. Great pricing and offerings too.

  11. #9
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    With relation to the post Vox has been pretty good with my fibre line.

    You get some agents that are less clued up than the other but most of the time they're pretty good.
    \_(ツ)_/

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