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Thread: ADSL reccomendations

  1. #11
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    That is not something you see often... I am still waiting for them. Technically it's still within their time frame, just annoying that they phone to say they on their way and don't show up....

  2. #12
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    my line is with telkom and get my data from Afihost

    100gig cap and with free time from 12 to 8am I average about 400 gigs a month for R110 just for the data

  3. #13
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    Quote Originally Posted by SauRoN View Post
    Good guy Telkom has basically discounted my entire bill for October (R1099 > R6 for the down time I had which wasn’t even full offline for a week or so.

    Didn’t even need to ask, they just did it.

    Show me another ISP who has ever done that?
    You should double check that.

    I had a similiar issue in July. Was down for around 10 days, and that month's bill's was also discounted heavily (without me requesting it). The following month my bill was recalculated and the balance of the month's up time was pro-rated and added to September's account.

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    Quote Originally Posted by McFancypants View Post
    You should double check that.

    I had a similiar issue in July. Was down for around 10 days, and that month's bill's was also discounted heavily (without me requesting it). The following month my bill was recalculated and the balance of the month's up time was pro-rated and added to September's account.
    I don’t mind if they do that.

    The very fact that they prorate at all is a huge plus.
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    Quote Originally Posted by SauRoN View Post
    Good guy Telkom has basically discounted my entire bill for October (R1099 > R6 for the down time I had which wasn’t even full offline for a week or so.

    Didn’t even need to ask, they just did it.

    Show me another ISP who has ever done that?
    Had a similar situation... didn't need to call or log a dispute done automatically. Haven't been charged extra in the following months.

    Previously you had to log a dispute with their credit section once the fault has been resolved with your fault reference number. Then they would attend to it.

    PS: I see now they even proactive with faults... getting notification my line is down whilst at work and need to confirm if its true

  6. #16
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    Yup.

    People really need to stop the Telkom default hatred.

    They are making serious strides.

    Still not perfect by definitely getting there.
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    Quote Originally Posted by SauRoN View Post
    Yup.

    People really need to stop the Telkom default hatred.

    They are making serious strides.

    Still not perfect by definitely getting there.

    Yeah I had similar views around 2006. Was super happy with their service and got a ADSL line and 2 years cancelled as I moved with ZERO issues...

    But they **** now and full of BS. I've had endless issues with them. Last year I bought their TI Entertainment package so I could have uncapped streaming with netflix, but it never worked. After 3 months of fighting for a refund or to return my lost data that came off my capped account I just ran out of energy and phone calls to them. Every person I spoke to didn't understand what I was talking about and had to explain myself over and over again as I got moved around their support. A deal that was supposed to cost me R100 extra ended up costing me around R400 or so more cause I had to keep topping up.

    Now I'm dealing with them billing me still, despite the fact I cancelled my month to month deal 4 or so months ago.


    I hate Telkom with a passion now. **** them!

  8. #18
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    Just to update. No still not connected but had guys out here who got as far as the box on the street but there is no connection to the line assigned to my flat from the outside box. Because these guys only subcontract for telkom they are not allowed to make any connections outside of the property so telkom has to come out and connect.... back to waiting.

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